Delivery Information

We offer nationwide delivery with NO extra delivery fees, wire fees or surcharges. Delivery is made by one of the 35,000 local florists who are part of our global network (we several different electronic floral networks). Same day delivery is usually available Monday-Saturday for orders received before 12 noon in the recipient's time zone (excluding holidays). Orders received after 12 noon in the recipient's time zone may be delivered the next delivery day. We can not guarantee deliveries on Sundays and legal holidays. Deliveries requested on these days will be delivered the following business day. Normal delivery hours are 10am-6pm. You can request a particular delivery time, but we can not guarantee it will be delivered at that time. Remote locations, cemeteries, and rural addresses sometimes require additional notice in order to get the delivery made. For orders to funeral homes, the local florist will coordinate delivery with the funeral home so the flowers arrive at the correct time. Public schools do not accept deliveries for students, so please deliver to their home address instead. We are unable to deliver flowers to a P.O. Box or a military (APO/FPO) address. Orders to Puerto Rico, Hawaii, and Alaska may sometimes have additional charges, but we will let you know ahead of time in those cases.

If the recipient is not home, the delivering florist may choose to leave the arrangement with a neighbor and put a note to the recipient's door telling them who accepted the arrangement on their behalf. The florist may also leave a note on the recipient's door asking the recipient to call the flower shop and arrange a convenient time for re-delivery. If the recipient is at work during the day, we suggest sending the flowers to that location.

After you place your order, we will send you an email confirming that your order was processed. If you have a question about your order or need to make a change to it, please email us at support@GetFlowers.com. Because orders you place through our site are delivered by a network of florists nationwide, we are not able to provide order delivery confirmations or estimated delivery times. Also, sometimes it may appear than an order is late, but in reality delivery was attempted, but either the recipient was not home or neighbors were not available to accept the order. In these cases, the local florist will attempt to deliver the order at another time, possibly causing a delay.

We offer a full money back guarantee if your flowers were not delivered within a reasonable amount of time. If they were delivered, but the recipient is not satisfied with the quality of the arrangment, they can contact the local florist that made the delivery and the florist will deliver a replacement order at no cost. On some orders, the local florist may make a mistake, like forgetting to deliver balloons with the order. Or, in rural areas, sometimes the florist might be out of whatever was ordered, so they deliver something else instead. In these cases the recipient can contact the local florist to resolve the issue, or you can contact us and we will refund double the value of whatever was not delivered.

It is the sender's responsibility to review all of the information shown in their email receipt, and to contact us if any changes need to be made, or if an order needs to be cancelled. We are not responsible for deliveries that could not be made due to inaccurate information given by the sender. Also, if a customer places an order but provides information that prevents delivery such as a bad work or home address, we may only be be able to give a prtial refund or in some cases no refund at all.

FloristHotline.com is not responsible for any order where the recipient refuses to accept the item. FloristHotline.com will not issue refunds in this case. We will also not issue refunds where delivery was accepted at the delivery location, but the recipient for some reason did not get the flowers. An example of this would be a delivery to the recipient's job while they are out of town for the week.

FloristHotline.com is not liable for customer errors during the order process that result in items being delivered that the customer did not orignally want to order. During our shopping cart checkout process, the customer is shown a complete summary of their order before it is submitted, and they are given the option to remove items or change the quantity ordered. No refunds will be given in these cases.

Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Because of this, it is possible that the exact arrangement pictured on our website or requested by the customer may not be available for delivery. In these cases, the local florist will deliver similar flowers of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color.

FloristHotline.com reserves the right to reject any order that we deem as possibly fraudulent. All transactions are in U.S. currency.

Flower Care

Keep flowers in a cool spot (65 to 72 degrees Fahrenheit), away from direct sunlight, heating or cooling vents, direct drafts from a ceiling fans, and the tops of televisions or radiators. (Appliances like televisions give off heat, causing flowers to dehydrate.).

Keep the vase filled with water containing floral food provided by your florist. Be sure to follow the directions on the package. Floral food is a combination of additives that help to nourish the flowers and prevente bacteria from growing. Improperly mixed floral food can do more harm than good. If the solution becomes cloudy, replace it entirely. If possible, recut the stems by removing one to two inches with a sharp knife. Remove leaves that will be below the waterline. Leaves in water will promote bacterial growth that can harm the flowers.

If your flowers arrive in wet foam, keep the floral foam soaked in water containing floral food provided by your florist. Be sure to follow the directions on the package.

If your flowers have woody stems and branches (such as Quince, Forsythia, or Lilac), cut the stem with sharp pruning shears. Place in warm water containing fresh floral food to promote flower opening.